Step 3: Network Support and Management

Managed Services:
Bandwidth Monitoring Equipment Monitoring Security Monitoring	Level 1 Help Desk Level 2 NOC Services Level 3 Onsite Support Hardware as a Service	Software as a Service Web Page Management Onsite Support Invoice Management
Professional Services:
Network Assessments Project Management	Consulting Network Design	Programing Installation Training

ProactiveMax Support

ProactiveMax from Corporate Technologies Group is a revolutionary approach to voice and data service and support! With ProactiveMax you will have the assurance of having the resources you need at your fingertips, when you need them most.

Help Desk Support Ongoing Account Management Trouble Ticket Input & Resolution Ongoing Contract Updates Semi-Annual Invoice Management

Remote Access To Service Profiles Business Technology Reviews Vendor Management Priority Access To Our Client Support Group Annual Service Audits

Support requests can be submitted by phone, fax or email. Each request is logged in our CRM tracking system so we know the exact time that the request came in as well as our initial response and every subsequent support effort for that incident. Support requests are directed to our Client Support Group. If they cannot quickly resolve the issue, it will then be escalated for faster resolution.

Our normal Client Support Group hours are 8:00 am to 5:00 pm Monday-Friday EST. After hours and weekend support is available, either by prior arrangement or by supplemental contract coverage. For a complete list of providers’ after hours contact numbers click here. Each client is assigned a project manager at the beginning of our business partnership and clients are encouraged to call their project manager or any other employee of Corporate Technologies Group at any time, for any reason. CTG prides itself on its dedication to customer service and training. Our job is not done until your staff is able to get exactly what you need out of your network.